Privacy Policy

1. Introduction

This Privacy Policy explains how Via Vista (“we”, “us”, or “our”) collects, uses, processes, and protects personal data when you visit our website or use our travel services.

Via Vista is operated by sna alalm aldhaki Company Ltd., which acts as the data controller for personal data collected through the website https://via-vista.com and through any booking or customer interaction.

We are committed to protecting your personal information and handling it in accordance with applicable laws and regulations of the Kingdom of Saudi Arabia, including consumer protection and tourism service regulations.

By using our website or booking services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect several types of information in order to provide and improve our services.

2.1 Personal Information You Provide

When you interact with our website or make a booking, we may collect personal data including:

Full name
Email address
Phone number
Address or country of residence
Passport information (when required for travel bookings)
Travel preferences
Payment details or billing information
Emergency contact details (when required)
Communication history with customer support

This information is necessary to process travel bookings and provide travel-related services.

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Device type
Browser type
Operating system
Time zone
Website usage data
Pages visited and interactions
Referral source (how you arrived at our website)

This information helps us improve website performance, security, and user experience.

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

remember user preferences
improve website functionality
analyze website traffic
support marketing and advertising services

Some cookies are essential for website functionality while others may be optional. You may control cookies through your browser settings.

For more details, please refer to our Cookie Notice (if you plan to add one).

3. How We Use Your Information

We process personal data for the following purposes:

3.1 Providing Travel Services

To:

process bookings
issue travel confirmations
coordinate with airlines, hotels, and travel suppliers
provide customer support
manage reservations and itineraries

3.2 Website Operation and Improvement

To:

maintain and improve website functionality
monitor website performance
detect and prevent fraud or misuse
conduct statistical analysis

3.3 Communication

To:

send booking confirmations
respond to inquiries
provide travel updates
send important service notifications

Marketing communications will only be sent where permitted or where you have consented.

4. Sharing of Information

We may share personal data only when necessary for providing travel services or complying with legal obligations.

Your information may be shared with:

4.1 Travel Service Providers

Including:

airlines
hotels
transportation providers
tour operators
visa processing services

These providers may require certain personal information in order to deliver travel services.

4.2 Payment Service Providers

To securely process payments for bookings.

4.3 Government Authorities

When required by applicable laws, regulations, or legal requests, including immigration or security authorities.

4.4 Technology and Service Providers

Including:

website hosting providers
analytics services
communication tools

These providers are required to protect personal data and use it only for specified purposes.

We do not sell or rent personal data to third parties.

5. International Data Transfers

Because travel services may involve international destinations, your personal data may be transferred to service providers located outside the Kingdom of Saudi Arabia.

Such transfers occur only when necessary to fulfill travel services (for example airline bookings or hotel reservations) and are conducted with reasonable safeguards to protect your information.

6. Data Retention

We retain personal data only for as long as necessary to:

fulfill the purposes described in this policy
comply with legal or regulatory obligations
resolve disputes
enforce our agreements

After this period, personal data may be securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, misuse, or disclosure.

These measures include:

secure servers
encrypted communications
restricted access controls
internal data protection procedures

However, no system of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable laws of the Kingdom of Saudi Arabia, you may have the right to:

request access to your personal data
request correction of inaccurate data
request deletion of personal data where legally permitted
request restriction of processing
withdraw consent where processing is based on consent

Requests may be submitted using the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of those websites. Users are encouraged to review the privacy policies of any external sites they visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian involvement. We do not knowingly collect personal information from minors without appropriate consent.

11. Legal Disclosure

We may disclose personal information when required to do so by law or when we believe disclosure is necessary to:

comply with legal obligations
respond to government or regulatory requests
protect our legal rights
investigate fraud or security incidents
protect the safety of customers or the public

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

legal requirements
technology
business practices

Any updates will be published on this page with a revised “Last Updated” date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Via Vista
Operated by sna alalm aldhaki Company Ltd.

Email: info@via-vista.com
Website: https://via-vista.com